Technical and Maintenance Services
Have peace of mind knowing that your technology investments are protected – running safely and at maximum efficiency with the support of our UK service team. Rely on our certified experts for technical phone support, rapid repairs, in-field assistance, remote IT support and training.
Technical and maintenance support
Mindray’s UK National Service Centre is located in Cambridgeshire, providing technical support and rapid repair and maintenance services. Our engineers know our entire product range inside out and are certified to provide the quality advice and support that will keep your systems running at optimal performance. Call 01480 416840 and select option 3 to get straight through to a member of our technical team.
IT Support
Our capable UK-based IT support team are able to quickly diagnose and resolve most IT issues remotely, minimising disruption and downtime. If any technical issues arise, please raise a request through our IT ticket system. IT support can be added to our service contracts, which are highly recommended for customers with our connectivity solutions. This service agreement ensures you have the latest updates and upgrades, while providing you with priority access to our experts.
Service contracts
Maximise equipment performance and extend the life-cycle of your systems with our flexible service contracts. Structured to suit your needs and budgetary requirements, our agreements help you plan and manage annual service costs with accuracy.
Biomedical technical training
Mindray offers biomedical technical training, enabling you to become self-sufficient in managing device repairs and maintenance. Our technical training courses are tailored to the needs and experience of attendees and enable you to confidently:
- Perform preventive maintenance, repairs and calibration in accordance with recommended factory procedures
- Analyse, isolate and correct any operator or product malfunction
- Navigate factory menus and network setup
- Instruct users to safely operate and maintain their Mindray products
- Consult with medical staff to maximise the effectiveness of their Mindray instrumentation
To arrange technical training, please complete the training request form.
Our highly professional team take pride in providing the service you expect and deserve. As a user of Mindray products, you can depend on us for routine and emergency maintenance at all times. Download our brochure for more information or contact us to discuss your specific service requirements.
