An Introduction to Mindray Service
“ We take excellent care of your products to help you take excellent care of your patients ”
As one of the emerging leading innovators in the field of medical diagnostic equipment worldwide, Mindray delivers comprehensive service experience to our customers, while offering cost-effective and superior products. To meet the demanding service standards required in health care facilities, we help our customers to control maintenance costs, mitigate medical risk and increase uptime of medical devices.
Advantages to you – ” Our Customer “
- Performance Assurance through Preventive Maintenance
- Nationwide Field Service Support
- Reduced Down-Time
- Reliable Availability of Parts
- Technical Support
- Tailored Service Contract Programme
- Loan Equipment Programme
- Rental Equipment Programme
- Biomedical Technical Training
- Complete Equipment History
National Service Centre
Mindray’s UK National Service Centre is located in Huntingdon – Cambridgeshire and is staffed by a team of professional service technicians.
Ready to meet your return to base service and maintenance needs, the National Service Centre prides itself on cost-effective repair and rapid turn-around.
With a single phone call you can:
- Schedule timely cost-effective service
- Arrange for loan equipment
- Ensure uninterrupted patient services
- Be assured that your equipment is being serviced by highly trained professionals
- Receive technical advice
Mindray uses only factory supplied service parts, diagnostic software, preventive maintenance kits and accessories. Our service tools & test equipment are calibrated to ISO 9001 quality standards. This enables us to ensure the consistently reliable and safe performance you have come to expect from our products.
Mindray service stock is automatically replenished to ensure that our warehouse has a full complement of repair parts at all times. Computerised stock replenishment assures the fastest possible delivery of parts.
At Mindray, we’re committed to the pursuit of excellence in every aspect of our service organisation and in the partnerships we establish with our customers.
Mindray’s resources and proven level of expertise can be harnessed with a single call to our National Service Centre. Close cooperation between field and service centre activities ensures that each Mindray customer will benefit from the company’s full resources at all times.
Service Contract Programme
To ensure that your equipment is in top operating condition, preventative maintenance should be performed at regular intervals.
To achieve this objective, we offer a range of service contracts to best meet your requirements. A service contract can cover both preventative and corrective maintenance on a planned and emergency basis. Service contracts can be tailored to suit your needs; please contact us for more information.
The advantage of our service contract programme is assurance of knowing that your equipment will operate efficiently and in accordance to factory specifications. Many institutions find that contracts are an excellent way to budget yearly service cost. During preventative maintenance visits, Mindray service representatives inspect, test and calibrate equipment according to prescribed procedures. They check functional components and repair or replace parts as required.
The costs of our contracts are based on the option(s) chosen, the number and type of units covered and the length of the agreement.
Loan Equipment Programme
To make sure that you are never without the use of your equipment, loan units are available.
If your unit is ever removed from service, we will gladly provide a loan unit, for use until your equipment is returned to you.
Mindray will provide this unique loan programme to ensure the continuous and reliable use of our equipment.
Rental Equipment Programme
To support peak periods or emergencies, whenever you’re faced with the need for additional equipment, your Mindray Service team can assist.
You can rely on Mindray to provide equipment that’s been thoroughly tested, meets product specifications, and is fully prepared for patient use to get you through those busy periods.
Biomedical Technical Training
Mindray offer advanced biomedical technical training to assist you in obtaining the maximum benefit from your Mindray products.
Standard in all courses is “Hands-On” training, covering functional concepts, operation and preventive maintenance. Advanced courses will include calibration , troubleshooting practice, comprehensive assembly/disassembly, factory menus and network setup.
Our technical training courses will enable you to:
- Perform preventive maintenance, repairs, and calibration in accordance with recommended factory procedures.
- Analyse, isolate and correct any operator or product malfunction.
- Instruct users to safely operate and maintain their Mindray products.
- Consult with medical staff to maximize the effectiveness of their Mindray instrumentation.
Our service courses are attended by biomedical equipment technicians, biomedical engineers and other personnel responsible for the use and maintenance of Mindray equipment.
The costs of our technical training courses are based on the level and type of training required. We can tailor our courses to meet the needs and experience of the biomedical technicians attending.
Our Service Commitment
All of these programmes are only as good as our commitment to serve you and our highly professional team take pride in providing the service you expect and deserve. As a user of Mindray products, you can depend on us for routine and emergency maintenance at all times.
We are always striving to improve and welcome your questions, comments or suggestions. To discuss your specific service requirements, please contact us today.