As one of the emerging leading innovators in the field of medical diagnostic equipment worldwide, Mindray delivers comprehensive service experience to our customers, while offering cost-effective and superior products. To meet the demanding service standards required in health care facilities, we help our customers to control maintenance costs, mitigate medical risk and increase uptime of medical devices.
Ready to meet your return to base service and maintenance needs, the National Service Centre prides itself on cost-effective repair and rapid turn-around.
With a single phone call you can:
Mindray uses only factory supplied service parts, diagnostic software, preventive maintenance kits and accessories. Our service tools & test equipment are calibrated to ISO 9001 quality standards. This enables us to ensure the consistently reliable and safe performance you have come to expect from our products.
Mindray service stock is automatically replenished to ensure that our warehouse has a full complement of repair parts at all times. Computerised stock replenishment assures the fastest possible delivery of parts.
Mindray’s resources and proven level of expertise can be harnessed with a single call to our National Service Centre. Close cooperation between field and service centre activities ensures that each Mindray customer will benefit from the company’s full resources at all times.
To achieve this objective, we offer a range of service contracts to best meet your requirements. A service contract can cover both preventative and corrective maintenance on a planned and emergency basis. Service contracts can be tailored to suit your needs; please contact us for more information.
The advantage of our service contract programme is assurance of knowing that your equipment will operate efficiently and in accordance to factory specifications. Many institutions find that contracts are an excellent way to budget yearly service cost. During preventative maintenance visits, Mindray service representatives inspect, test and calibrate equipment according to prescribed procedures. They check functional components and repair or replace parts as required.
The costs of our contracts are based on the option(s) chosen, the number and type of units covered and the length of the agreement.
If your unit is ever removed from service, we will gladly provide a loan unit, for use until your equipment is returned to you.
Mindray will provide this unique loan programme to ensure the continuous and reliable use of our equipment.
You can rely on Mindray to provide equipment that’s been thoroughly tested, meets product specifications, and is fully prepared for patient use to get you through those busy periods.
Standard in all courses is “Hands-On” training, covering functional concepts, operation and preventive maintenance. Advanced courses will include calibration , troubleshooting practice, comprehensive assembly/disassembly, factory menus and network setup.
Our technical training courses will enable you to:
Our service courses are attended by biomedical equipment technicians, biomedical engineers and other personnel responsible for the use and maintenance of Mindray equipment.
The costs of our technical training courses are based on the level and type of training required. We can tailor our courses to meet the needs and experience of the biomedical technicians attending.
All of these programmes are only as good as our commitment to serve you and our highly professional team take pride in providing the service you expect and deserve. As a user of Mindray products, you can depend on us for routine and emergency maintenance at all times.
We are always striving to improve and welcome your questions, comments or suggestions. To discuss your specific service requirements, please contact us today.